Return

Welcome to the Return and Exchange page for TofaNaturals organic farming e-commerce website. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to return or exchange a product. Please read the following information carefully to ensure a smooth and hassle-free return or exchange process.

Return Policy:

We accept returns of unused and unopened products within 30 days of purchase. To initiate a return, please contact us at [email address] to receive instructions on how to send the products back. Once we receive the products, we will issue a refund to your original form of payment, less any shipping fees.

Please note that we do not accept returns of perishable items, such as fresh produce, as they cannot be restocked or resold.

Exchange Policy:

We accept exchanges of unused and unopened products within 30 days of purchase. To initiate an exchange, please contact us at [email address] to receive instructions on how to send the products back. Once we receive the products, we will ship out the replacement items.

Please note that we do not accept exchanges of perishable items, such as fresh produce, as they cannot be restocked or resold.

Damaged or defective products:

If you get a damaged or broken product, please email us at tofanaturals.org@gmail.com within 7 days of getting the product to start a return or exchange. To process the return or exchange, we may need a photo of the damaged or broken product.

Refunds:

Refunds will be issued to the original form of payment used for the purchase. Please allow 3-5 business days for the refund to be processed and reflected on your account.

Shipping Costs:

If a customer wants to return or exchange a product, they are responsible for all shipping costs, unless the product is damaged or broken.

If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us at tofanaturals.org@gmail.com. Thank you for choosing TofaNaturals for your organic farming needs!